Business Services Administrator

• Full-time permanent position in Bokarina
• Increase your take-home pay with Salary Packaging
• Join a supportive team with opportunity to up-skill and grow

About Us

Community Solutions Group makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About the role

As Community Solutions continues to grow, we now have an opportunity available for a full-time Business Services Administrator to join our team. This role will be a pivotal point of contact for all NDIS Specialist Services enquiries providing high level customer service and acting as an important information link for NDIS client referrals and leads.

Other duties include:

• Provide a friendly and positive welcome to our NDIS clients and other stakeholders over the phone, offering support and information as requested
• Preparing and completing NDIS Onboarding Documents for our Support Coordination and Behavioural Support teams
• Monitor and follow up outstanding on boarding documents and provide assistance in arranging for these to be completed
• Monitoring, responding to and re-directing emails as appropriate
• Assist the billing team with invoice preparation, billing and account follow-ups
• Supporting the wider NDIS Administration team in all workloads and activities
• Maintaining a centralised customer spreadsheet and ensuring data entry is accurate and up to date

 About You

• Previous high level administrative experience from a similar fast paced role
• Demonstrated ability to plan, organise and prioritise work in an environment with multiple and conflicting demands
• Ability to draft and format complex written documents
• A self-motivated problem solver who can work both independently and in a team
• Data entry accuracy and attention to detail
• Intermediate competency in Microsoft packages including Outlook, Outlook Calendar, Word and Excel.
• Knowledge of the NDIS and DAX an advantage.

 Benefits and Perks

• Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses.
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
• Discounts on Corporate Private Health Insurances, Select Kia Vehicles, and appliances.
• Supportive Induction and Learning Opportunities
• Employee Assistance Program.
• Reward and Recognition Program.

Intrigued? We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today! 

Community Solutions Group is part of Endeavour Foundation, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are! Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.